Refund Policy

For clarity, with the order stage tied to the rule, customers have 30 days from delivery to ask for a return or exchange without stating a reason. The policy result is therefore easy to distinguish while its meaning remains unchanged.

Within this policy, with the sequence of events made clear, contact support@nubyhearth.shop before sending merchandise back. When the request is approved, nubyhearth covers return transportation through a prepaid label or an equivalent free method, whether the approved reason is preference, exchange, damage, defect, wrong-item delivery, or a missing item. This presentation keeps the customer-facing outcome easy to identify.

To make the process transparent, with the store's obligation made direct, no-reason eligibility does not extend to custom-made products, clearance/Final Sale purchases, gift cards, or opened intimate or hygiene-sensitive merchandise. Customers still retain all applicable remedies for defects, damage, mis-shipments, shortages, and other protected claims. This structure keeps the practical service consequence in clear view.

For easy reference, with the store's obligation made direct, use the provided instructions to send eligible goods safely, retaining original components and packaging where reasonably practicable. An approved credit is released to the original form of payment after inspection and generally reaches the account within 5-10 business days. The published rule is consequently presented with its practical effect intact.

For consistent order handling, with the customer remedy placed in context, pre-shipment cancellation requests are accepted. After carrier handoff, any request is evaluated and completed under this Refund Policy. This organization keeps the customer decision path concise and verifiable.

Authorized return address: 143 E Livingston Ave, Des Moines, Iowa, 50315, United States

Refund and exchange support: support@nubyhearth.shop or 512-235-8416, Monday to Friday, 9:00 AM-5:00 PM (America/New_York).

Merchant Information
Brand/store name: nubyhearth
Contact email: support@nubyhearth.shop
Phone: 512-235-8416
Physical address: 143 E Livingston Ave, Des Moines, Iowa, 50315, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/New_York)

No Restocking Fee and Prepaid Return Label

Under this customer standard, with each party's responsibility identified, nubyhearth does not charge a restocking fee for an approved return or exchange. After approval, we provide a prepaid return label and pay return shipping for a change-of-mind request or for damaged, defective, incorrect, or incomplete merchandise. A cancellation may be requested before shipment. After we receive and inspect a return, an approved refund is issued to the original payment method and normally posts 5–10 business days after issuance. This presentation keeps the customer-facing outcome easy to identify.